Support

We reply to every message, usually within 1–2 business days.

Frequently asked questions

I paid, but the app is asking me to subscribe again.

Tap Restore Purchases. It is on the plan screen, and permanently inside the app at Settings → Subscription → Restore Purchases. Make sure you are signed in to the same Apple Account you used to buy — a purchase belongs to the Apple Account, not the device.

How do I cancel my subscription or turn off the free trial?

Subscriptions are managed by Apple, not by us:

• Open the Settings app → tap your name at the top → Subscriptions → Bird Life List → Cancel Subscription.
• Or go directly to apps.apple.com/account/subscriptions.

To avoid being charged after the 3-day free trial, cancel at least 24 hours before the trial ends. Deleting the app does not cancel a subscription.

How do I get a refund?

All purchases are handled by Apple. Request a refund at reportaproblem.apple.com. We are not able to issue refunds ourselves.

What do the plans cost?

Plan	Length	Price (USD)
Pro Yearly (best value)	1 year, auto-renewing	$14.99/year ($1.25/month) — 3-day free trial
Pro Monthly	1 month, auto-renewing	$2.99/month
Lifetime Access	One-time, never expires	$29.99 once

All three unlock the same features. Your local price is shown in the app before you buy.

Will I lose my sightings if I change phone?

Your data lives on your device. Before switching, go to Settings → Export life list (CSV) and save the file somewhere safe (Files, iCloud Drive, email it to yourself). An encrypted iPhone backup or an iCloud device backup will also carry the app’s data across to a new device.

Can I get my data out?

Yes, any time, with no restrictions: Settings → Export life list (CSV). The file opens in Numbers, Excel, Google Sheets or any other app. Your data is yours.

Does the app work without internet?

Yes. Everything except the initial purchase works fully offline — logging sightings, the life list, statistics and the species browser. The map needs a connection the first time it draws a region, after which Apple Maps caches it.

The app asked for my location. Do I have to allow it?

No. Location is entirely optional and is only requested when you tap “Use Current Location” while logging a sighting. If you decline, everything still works — just type the place name instead. Your location never leaves your device.

Does the app upload my sightings anywhere?

No. Bird Life List has no account and no server. Nothing you enter is ever transmitted to us or to anyone else. See the privacy policy.

A bird I saw isn’t in the checklist.

The bundled checklist covers 250+ widely recorded species. If yours is missing, email us the common and scientific name and we will add it in a future update — we do this in every release.

Can the app identify a bird for me?

No. Bird Life List is a record-keeping tool, not an identification tool. It does not identify birds from photos or sound.

Still stuck?

Email dmjks120@gmail.com and describe what happened. Screenshots help a lot.

Email support